Patient Financial Services
Dealing with bills following an illness is never a pleasant task. We are happy to assist you in understanding your accounts and the process they follow.
Once you receive services at Touro Infirmary, you may receive an itemized statement giving you a detailed listing of all charges. This also tells you that we have billed those services to the insurance companies listed. You will receive a monthly statement of outstanding charges until we receive payment from your carrier. This statement will show the amount we expect from the insurance company and will indicate if there is a patient balance. Typically, the patient balance will read "0" unless we have already been advised of the amount of co-insurance and deductible due from you. You may pay your co-insurance and/or deductible at any time.
Once the payment from your insurance company is received, you will receive a statement that shows your final financial responsibility. All hospital-based physicians providing care at Touro may not be contracted with your healthcare plan. This means that you may be responsible for the difference between what these physicians bill and what your healthcare plan allows on their charges. Specific information regarding physicians who are or are not contracted with your healthcare plan is available upon request.
For questions related to your bill or to make payment arrangements, please call (504) 897-8350 or (866) 497-9001. Or you can contact us by e-mail: Sandra.Dufrene@touro.com.
For information about Financial Aid/Assistance please contact Tess Goines at 504-897-7958.
Office Hours are 9:00 AM.-4:30 PM Monday-Friday. We accept Visa, MasterCard, American Express and Discover.