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Touro Senior Staff

Touro's Executive Leadership

Susan E. Andrews , President and Chief Executive Officer
Susan E. Andrews, President and Chief Executive Officer (CEO). Susan E. Andrews is an accomplished senior health care executive with more than 30 years of experience with extensive experience managing hospitals and healthcare operations in a variety of capacities including president and chief executive officer and chief operating officer. Most recently, Ms. Andrews served as CEO for Valley Regional Medical Center, an affiliate of Hospital Corporation of America since 2012. Prior to that position, Ms. Andrews served in a variety of other leadership roles, including Chief Operating Officer for Corpus Christi Medical Center, where she oversaw three medical hospitals, one psychiatric hospital, a cancer center and a free-standing emergency department. Locally, Ms. Andrews worked at Tulane University and Hospital where she served as the Vice President of DePaul, and later assumed operations of their Transplant Service Line. Ms. Andrews earned a bachelor’s degree in business with a concentration in marketing from Corpus Christi State University and received a master of business administration from Texas A&M University in Corpus Christi. She is a member of the American College of Healthcare Executives.

Mark WackMark Wack, CPA, MBA, Senior Vice President & Chief Financial Officer (CFO). Mark joins Touro with thirty years of business, accounting and administrative experience. He has worked in healthcare finance administration for the past twenty years, serving at hospitals with Health Management Associates and then with Community Health Systems post acquisition. Mark began his healthcare career at Biloxi Regional Medical Center (now Merit Health Biloxi) as controller. He also served in Senior Finance Leadership roles at Central Mississippi Medical Center in Jackson, MS; Riverview Regional Medical Center in Gadsden, AL; Northwest Mississippi Regional Medical Center in Clarksdale, MS and Mesquite Community Hospital in Mesquite, TX. Prior to healthcare Mark served in finance leadership roles in manufacturing and the defense industry. He received a BS in Business Administration from the University of Southern Mississippi and a Masters of Business Administration from William Carey College. He is a licensed Certified Public Accountant.

Stephen BaldwinStephen Baldwin, Chief Operating Officer (COO). Stephen oversees multiple departments including Radiology, Pharmacy, Laboratory, the Imaging Center and the Ambulatory Surgical Center. He came to Touro Infirmary after spending 14 years working at Tulane Medical Center/HCA, including the last nine years in senior management roles. Most recently at Tulane, Stephen held the position of Senior Vice President of Clinic Operations. He has also held previous positions over hospital operations and the Cancer program. Additionally, Stephen worked to rebuilt Tulane after heavy flooding from Hurricane Katrina. He holds a Bachelor of Science in Finance from LSU and a Masters in Health Administration from Tulane University.

Dr. Jeffrey CocoDr. Jeffrey Coco, Chief Medical Officer (CMO), has been a member of Touro’s medical staff in Infectious Diseases since 1995 and currently serves as the President of the Medical Staff. Prior to Hurricane Katrina, he served as the Chief of Staff at Methodist Hospital in New Orleans East and as the Medical Director of HealthSouth Specialty Hospital. Dr. Coco attended Louisiana State University for undergraduate school and medical school. He completed his residency, internship and fellowship at Ochsner Clinic Foundation. As Touro’s Chief Medical Officer, Dr. Coco will serve as a liaison to the medical staff and the Medical Executive Committee. He will also have oversight of medical staff quality, peer review, graduate medical education and continuing medical education.

Danita Sullivan, BSN, MBA, Chief Nursing Officer and Vice President of Patient Care ServicesDanita Sullivan, BSN, MBA, Chief Nursing Officer and Vice President of Patient Care Services, comes to Touro as a seasoned CNO with over 10 years experience at Tulane Medical Center and other HCA facilities. Prior to joining Touro, she was instrumental in creating a collaborative environment which led Tulane to become a Top 100 Hospital to Work for Nursing Professionals. In addition, Danita led her team to become a Comprehensive Stroke Center and opened the First Transplant Universal Unit in 2005. Danita creates a positive work environment with a focus on strong customer service. She's approachable, creative and exemplifies what it means to be a health care professional. She earned her BSN from Loyola University, and MBA from the University of New Orleans. She is a member of the National Association of Healthcare Quality, American Organization of Nurse Executives and Louisiana Organization of Nurse Executives.

Dale MertensDale F. Mertens, Vice President of Business Development and Physician Services, serves as a liaison with the medical staff to enhance physician relations, recruitment and retention, and develops and implements referral relationships and clinical programs. Previously, Dale served as the President of Crescent City Physicians, Inc. (CCPI). With more than 30 years of healthcare experience, Dale brings a wealth of expertise in physician practice management and referral development to this role. Dale holds a Bachelor of Science Degree from Louisiana Tech University, and attended graduate studies in Accounting and Economics at Louisiana State University. 

Greg BarkerGreg Barker, Vice President of Operations. As VP of Operations Greg manages a variety of areas including Purchasing, Security, Environmental services, laundry services, materials management, Dietary and other ancillary patient service departments. Prior to joining Touro, in his 20+ year career, Greg has worked for both for-profit and non-profit hospitals, UnitedHealthcare and as a consultant for Reden & Anders, a UnitedHealth subsidiary. Most recently, Greg worked for Tenet Healthcare in North Carolina. Greg’s experience includes serving as Director of Business Development and Assistant Administrator where he was responsible for service line planning, physician recruitment and relationships, program development, operations and regulatory activities. Greg earned a Bachelor of Science from the University of South Alabama, an MBA from the University of Mobile and a Master’s of Science Health Care Management (MSHCM) from the University of New Orleans. He served in the United States Coast Guard as a reservist.

Donna StephensDonna Stephens, Associate Vice President, Quality, Risk Management and Infection Prevention. Donna has over 35 years of nursing experience and has spent the last 25 years in the areas of Quality, Accreditation, Risk Management, Patient Safety and Infection Prevention. Donna received her BSN as well as her MSN in Health Care Administration from the University of Delaware. She currently maintains specialty certifications in Quality, Risk Management and Patient Safety. Donna was previously employed at Tulane Medical Center as the Vice President of Quality and prior to that, spent 16 years as the Administrative Director of Quality at Shore Medical Center in Somers Point, NJ.

Gretchen PentonGretchen Penton, Vice President of Crescent City Physicians, Inc. As Vice President, Gretchen oversees operations of Crescent City Physicians, Inc. - a subsidiary of Touro Infirmary with over fifty employed physicians representing a wide variety of specialties. Gretchen has served in various administrative positions within multiple hospital settings throughout Florida and Texas. She most recently served as Assistant Vice President of Our Lady of the Lake Physician Group in Baton Rouge where she was responsible for the administrative oversight of 100+ employed physicians and operations for their related practices. Gretchen’s extensive background includes physician contracting, strategic planning and expansion and growth of service lines while maintaining alignment between physicians, management teams and hospital administration. Gretchen earned her Master’s in Business Administration from Dallas Baptist University and is a member of the American College of Healthcare Executives.
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Touro Infirmary, 1401 Foucher Street, New Orleans, Louisiana 70115
Phone: 504-897-7011 Pencil
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