Administration at Touro
Meet our executive leadership team
Susan E. Andrews is an accomplished senior health care executive with more
than 30 years of experience managing hospitals and healthcare operations
in a variety of capacities including president, chief executive officer,
and chief operating officer. Most recently, Ms. Andrews served as CEO
for Valley Regional Medical Center, an affiliate of Hospital Corporation
of America, since 2012. Prior to that position, Ms. Andrews served in
a variety of other leadership roles, including Chief Operating Officer
for Corpus Christi Medical Center, where she oversaw three medical hospitals,
one psychiatric hospital, a cancer center, and a free-standing emergency
department. Locally, Ms. Andrews worked at Tulane University and Hospital
where she served as the Vice President of DePaul and later assumed operations
of their Transplant Service Line. Ms. Andrews earned a bachelor’s
degree in business with a concentration in marketing from Corpus Christi
State University and received a master of business administration from
Texas A&M University in Corpus Christi. She is a member of the American
College of Healthcare Executives.
Mark Wack, CPA, MBA, Senior Vice President & Chief Financial Officer (CFO)
Mark joins Touro with 30 years of business, accounting, and administrative
experience. He has worked in healthcare finance administration for the
past 20 years, serving at hospitals with Health Management Associates
and then with Community Health Systems post-acquisition. Mark began his
healthcare career at Biloxi Regional Medical Center (now Merit Health
Biloxi) as controller. He also served in Senior Finance Leadership roles
at Central Mississippi Medical Center in Jackson, MS; Riverview Regional
Medical Center in Gadsden, AL; Northwest Mississippi Regional Medical
Center in Clarksdale, MS; and Mesquite Community Hospital in Mesquite,
TX. Prior to healthcare, Mark served in finance leadership roles in manufacturing
and the defense industry. He received a BS in Business Administration
from the University of Southern Mississippi and a Masters of Business
Administration from William Carey College. He is a licensed Certified
Stephen Baldwin, Chief Operating Officer (COO)
Stephen oversees multiple departments including Radiology, Pharmacy, Laboratory, the Imaging Center, and the Ambulatory Surgical Center. He came to Touro Infirmary after spending 14 years working at Tulane Medical Center/HCA, including the last nine years in senior management roles. Most recently at Tulane, Stephen held the position of Senior Vice President of Clinic Operations. He has also held previous positions over hospital operations and the cancer program. Additionally, Stephen worked to rebuild Tulane after heavy flooding from Hurricane Katrina. He holds a Bachelor of Science in Finance from LSU and a Masters in Health Administration from Tulane University.
Dr. Jeffrey Coco, Chief Medical Officer (CMO)
Dr. Jeffery Coco has been a member of Touro’s medical staff in Infectious
Diseases since 1995 and currently serves as the President of the Medical
Staff. Prior to Hurricane Katrina, he served as the Chief of Staff at
Methodist Hospital in New Orleans East and as the Medical Director of
HealthSouth Specialty Hospital. Dr. Coco attended Louisiana State University
for undergraduate school and medical school. He completed his residency,
internship, and fellowship at Ochsner Clinic Foundation. As Touro’s
Chief Medical Officer, Dr. Coco serves as a liaison to the medical staff
and the Medical Executive Committee. He also has oversight of medical
staff quality, peer review, graduate medical education, and continuing
Danita Sullivan, BSN, MBA, Chief Nursing Officer and Vice President of Patient Care Services
Danita Sullivan comes to Touro as a seasoned CNO with over 10 years’ experience at Tulane Medical Center and other HCA facilities. Prior to joining Touro, she was instrumental in creating a collaborative environment which led Tulane to become a Top 100 Hospital to Work for Nursing Professionals. In addition, Danita led her team to become a Comprehensive Stroke Center and opened the First Transplant Universal Unit in 2005. Danita creates a positive work environment with a focus on strong customer service. She's approachable, creative, and exemplifies what it means to be a health care professional. She earned her BSN from Loyola University, and MBA from the University of New Orleans. She is a member of the National Association of Healthcare Quality, American Organization of Nurse Executives, and Louisiana Organization of Nurse Executives.
Dale F. Mertens, Vice President of Business Development and Physician Services
Dale F. Mertens serves as a liaison with the medical staff to enhance physician relations and recruitment and retention. He also develops and implements referral relationships and clinical programs. Previously, Dale served as the President of Crescent City Physicians, Inc. (CCPI). With more than 30 years of healthcare experience, Dale brings a wealth of expertise in physician practice management and referral development to this role. Dale holds a Bachelor of Science Degree from Louisiana Tech University and attended graduate studies in Accounting and Economics at Louisiana State University.
Greg Barker, Vice President of Operations
As VP of Operations, Greg manages a variety of areas including purchasing, security, environmental services, laundry services, materials management, dietary, and other ancillary patient service departments. Prior to joining Touro, in his 20+ year career, Greg has worked for both for-profit and non-profit hospitals, UnitedHealthcare, and as a consultant for Reden & Anders, a UnitedHealth subsidiary. Most recently, Greg worked for Tenet Healthcare in North Carolina. Greg’s experience includes serving as Director of Business Development and Assistant Administrator where he was responsible for service line planning, physician recruitment and relationships, program development, operations and regulatory activities. Greg earned a Bachelor of Science from the University of South Alabama, an MBA from the University of Mobile and a Master’s of Science Health Care Management (MSHCM) from the University of New Orleans. He served in the United States Coast Guard as a reservist.
Donna Stephens, Associate Vice President, Quality, Risk Management and Infection Prevention
Donna has over 35 years of nursing experience and has spent the last 25 years in the areas of quality, accreditation, risk management, patient safety and infection prevention. Donna received her BSN as well as her MSN in Health Care Administration from the University of Delaware. She currently maintains specialty certifications in quality, risk management and patient safety. Donna was previously employed at Tulane Medical Center as the Vice President of Quality and prior to that, spent 16 years as the Administrative Director of Quality at Shore Medical Center in Somers Point, NJ.
Gretchen Penton, Vice President of Crescent City Physicians, Inc.
As Vice President, Gretchen provides executive leadership and operational expertise to Crescent City Physicians, Inc., a subsidiary of Touro Infirmary. Crescent City Physicians has over 70 employed providers representing a wide variety of specialties. Gretchen has served in various administrative positions within multiple hospital and practice settings throughout Louisiana, Florida and Texas. Gretchen’s extensive background includes physician contracting, strategic planning and business development. Gretchen brings expertise to Touro through her extensive experience in the growth of service lines along with developing and maintaining strong physician relationships. Gretchen earned her Master’s in Business Administration from Dallas Baptist University and is a member of the American College of Healthcare Executives.