Patients & Visitors at Touro

Information for patients of our New Orleans hospital

Welcome to Touro Infirmary. We realize that hospitals can sometimes seem overwhelming, especially when you are ill. Our staff is dedicated to providing you with the highest quality medical care available and making your visit with us as comfortable as possible. Whether you are a patient or visitor, we offer many services to assist you, including pastoral care, patient representatives, and access to our Wellness Center.

Visitors are encouraged to visit or call our Patient Information desk to obtain the room number or phone number of their friends or family members who are hospitalized at Touro Infirmary. The Patient Information desk is located on the first floorin the Foucher Street lobby of the hospital and is staffed from 8:00 am - 4:00 pm Mondays through Fridays. The phone number for Patient Information is 504.897.8680.

Friends and family members of patients may also visit the Touro Gift Shop, located on the first floor lobby at 1401 Foucher St.

Acute case management

Touro’s Acute Case Management team coordinates all aspects of patient services in order to ensure that every patient is well cared for. Nurses, social workers, and support staff are available to you and your family during your hospital stay.

Patient privacy

Touro is committed to protecting your medical information. We create a record of the care and services you receive to use in your care and treatment. For information about your rights and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

Physician referral services

Find a Doctor is a free physician referral services offered by Touro Infirmary. Call us for a referral to a physician who will meet your medical needs.

Patient safety

At Touro, patient safety is a top priority. Our carefully developed procedures are in place for your well-being. It is our hope that patients will work with us to uphold these safety procedures and maintain a safe environment for all visitors. We invite you to alert us with any questions or concerns regarding safety in the hospital.

You can help prevent medical errors by:

  • Familiarizing yourself with your personal medications. Speak up if you do not recognize medications you are given
  • Make sure all of your doctors know about all of your medications and allergies
  • Be sure that you can read and understand any prescription your doctor writes for you
  • Request medical information in terms you can understand

When it comes to hospital stays, we encourage patients to get to know the doctors and nurses they work with. All Touro employees wear a photo ID badge while on duty. If you're not sure who someone is or what their role is, please ask.

Also make sure your doctors wash their hands before performing any procedures. Clean hands are key to preventing the spread of infection.

Upon being discharged from Touro, be sure to ask all care providers to explain the treatment plan you will maintain at home.

If you feel your concern about patient care or safety has not been adequately addressed by Touro, you may contact the Office of Quality Monitoring of the Joint Commission by using the online complaint form on www.jointcommission.org, or by sending an email to complaint@jointcommission.org