Billing at Touro

Paying your hospital bill

We know that understanding and paying your hospital bill can be challenging and stressful. At Touro, we make it easy to pay your bill with convenient online payment options and thoughtful bill formatting. We also accept many insurance policies and are here to help answer any questions you have about your bill.

Bill pay

Touro has updated our electronic medical records system. As a result, the bills you receive for services provided on or after April 7, 2018 will have a new appearance. If you have an outstanding payment on services received prior to April 7, 2018, you may continue to receive bill notices in the previous format.

To pay a bill for services rendered prior to April 7, 2018, please click
  • You can find a sample of the previous bill format (for services prior to April 7, 2018) here.
  • You can find a sample statement from the previous format here.

To pay a bill for services rendered after April 7, 2018, please click here.

  • You can find a guide to your new bill format and payment portal here, through our new patient portal: myLCMCHealth
  • If you have not registered for myLCMCHealth and wish to register for an account and securely pay your bill online, you may sign up as a new user at the link above.

Touro offers many ways to pay your bill, including:

  • personal check
  • money order
  • debit card
  • credit card (MasterCard, Visa, Discover, American Express)

Financial assistance

We thank you for choosing Touro Infirmary for your healthcare needs. As part of our mission to provide comprehensive and quality care, Touro has financial assistance programs to help our patients and their families with their healthcare costs, regardless of their ability to pay. To find out if you qualify for financial assistance, please click here and contact one of our financial counselors.

Currently, providers who render services at Touro Infirmary have separate policies and practices related to billing and collection of patient balances. Patients should contact their providers with questions related to their financial responsibility.

Contact us

Not sure what you owe? Still confused by your bill? Need help making a payment? The Touro Patient Billing Office is here to help.

Please contact us by email at LCMC-CustomerService@LCMCHealth.org or by phone:

  • For questions regarding bills for services prior to April 7, 2018, please call 504.327.5867 or 888.273.1896
  • For questions regarding bills for services on or after April 7, 2018, please call 504.226.0094

We are available to take your call Monday through Friday, 8:00 a.m. – 4:30 p.m.

You can also mail the Touro Infirmary Patient Billing Office at the following address:

LCMC - SBO
P.O. Box 733679
Dallas, TX 75373-3679

Balance billing disclosure act

New Disclosure Requirements Effective August 1, 2017

Effective August 1, 2017, Louisiana Law states that all patients, when registering for services in a hospital or clinic, must be given and sign a new disclosure form – specifically the ACT 306/HB435 Regulatory Advisory. As a patient, you are being asked to review and sign this new disclosure form. This new form advises that you may receive a medical procedure or professional care from a physician or healthcare professional that will not be part of your hospital bill, and there is potential that these services may not be covered by your health insurance provider. As a result, you may be responsible for payment for all or part of these services. You are encouraged to contact your health plan to determine whether these independent physicians or healthcare professionals are covered by your health insurance.

Cost of Care

LCMC Health is committed to helping patients understand and prepare for the cost of their care. As is required by federal regulations, LCMC Health provides a list of standard charges for services provided at our facilities; however, it is extremely important for our patients to understand that standard charges may not be a relevant starting point for estimating what costs you may incur for your care. The amount that will ultimately be billed to a patient will depend on that patient’s insurance coverage, policy provisions and other factors, including the patient’s medical condition.

The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient’s insurance coverage, as benefit plans vary greatly. Also, please note that the charges are accurate as of the date they are posted, but are subject to change.

We understand that these factors can make it difficult to predict your cost of care, so we encourage you to call our Financial Assistance staff at (504) 702-3500 for a personalized estimate.

IF YOU HAVE COMMERCIAL INSURANCE:

• Contact your insurance company to understand all of the factors affecting your financial responsibility.

• Numerous factors, such as type of plan, co-pay, co-insurance, deductible, out-of-pocket maximums, provider network and other limitations, will affect your financial responsibility to a hospital.

• The prices reflected on this site do not include charges for the physician or other professional fees, such as pharmacy, diagnostic imaging or lab work.

• The prices reflected on this site do not include any negotiated discounts between your insurance company and the hospital.

IF YOU HAVE MEDICARE:

• Medicare has many different parts, and not everyone has the same type of Medicare coverage. Medicare will pay for many of your healthcare expenses but not all of them.

• Special rules apply if you have employer group health insurance coverage through your job or a spouse’s job.

• If you have a supplemental health insurance policy, it may cover some costs that Medicare does not cover.

• The best way to be sure of what your Medicare plan covers is to call 1-800-MEDICARE, or visit the website at www.mymedicare.gov.

IF YOU HAVE MEDICAID:

• Contact your local Medicaid office at 1-888-544-7996, or visit the Louisiana Department of Health to determine all the factors affecting your financial responsibility.

• Generally, Medicaid recipients are not responsible for any portion of the bill.

IF YOU ARE UNINSURED:

• Please contact our Financial Assistance Department at (504) 702-3500 and ask about our payment policies.

• As required by the Affordable Care Act (ACA), hospitals have a written financial assistance policy that includes eligibility criteria, the basis for calculating charges and the method for applying for financial assistance.

• Contact our Financial Assistance Department at (504) 702-3500 to determine if you meet the criteria for financial assistance.